FAQs
Escondera Condos – Frequently Asked Questions
Architectural
What types of exterior modifications require approval?
All exterior modifications or improvements must be approved through the association’s architectural review process. Please review the Architectural Guidelines and complete the required forms before making any changes.
Where can I find the architectural guidelines?
The architectural modification request form and guidelines are available in the Documents section of TownSq.
How do I submit an application, and how long does approval take?
Submit your application and any required fees or deposits through TownSq. The volunteer committee will review your request for compliance, typically within 30 days. Provide detailed information to avoid delays.
How can I check the status of my application?
If you haven’t received a response within 5 days, please submit a request via TownSq for an update.
Board Meetings
How do I find out about upcoming Board meetings?
Meeting dates and times are posted in the News and Events section of TownSq. If you’ve registered your email, you’ll also receive meeting notifications.
Where can I find recent meeting minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain, and what am I responsible for?
Homeowners are responsible for their own units. The Association maintains all common areas, roads, and amenities.
How do I report a maintenance issue in a common area?
Submit a request via TownSq, including a photo and details if possible. You can track your request status in TownSq.
How do I get a mailbox key?
Contact your local United States Postal Center or a locksmith if your home was purchased as a resale.
Compliance
Who do I contact about a violation notice?
Email the Compliance Department at compliance@goodwintx.com. Additional contact information is included on your notice.
How do I report an issue with a neighbor’s home?
Submit a request via TownSq with a photo, the address, and details of the issue.
How often does the compliance driver visit?
Compliance drivers typically visit the community every two weeks.
Is there a list of community rules for tenants?
Find the Covenants, Conditions, and Restrictions (CC&Rs) at www.goodwintx.com by searching for your community. Rules and Regulations are also available in TownSq.
Contacts
Who can I contact for help?
- TownSq App: Submit requests via the web or mobile app.
- Customer Service:Monday–Friday, 8:00 AM–6:00 PM
- Phone: 855-289-6007
- Email: info@goodwintx.com
- Live Chat: www.goodwintx.com
- Compliance Team: compliance@goodwintx.com
How do I reach the Board of Directors?
Address the Board at the next scheduled meeting or submit a request via TownSq.
Documents
Where can I find governing documents?
Visit www.goodwintx.com and enter “Escondera Condos” in the “Find My Community” field at the top right.
Financial
How do I check my account balance?
Log in to TownSq or contact Customer Service.
How do I pay my assessment?
- Mail:
Escondera Condos
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447 - TownSq:
Log in at TownSq or use the app. Select your account and click “make a payment” for one-time or recurring payments.- Credit/debit card: $1.50 fee + 3.5% of payment amount
- E-check: $1.50 fee
- Bank Bill Pay:
Update the payee and address to the PO Box above. Include your account number and association code in the memo.
Can I pay with a credit/debit card?
Yes, through TownSq (see above for fees).
When is my assessment due?
January 1 each year. Late after January 31.
Why does my account show a negative number?
A negative number means you have a credit balance.
Who do I contact about past due assessments?
Contact Customer Service.
How do I set up a payment plan?
Email delinquencies@goodwintx.com.
What does my assessment pay for?
Assessments cover operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, and more.
Where can I find my account number?
Check your billing statement or coupon book, or contact Customer Service.
Owner Information
How do I update my contact information or mailing address?
Contact Customer Service or submit a request through TownSq.
Resales
How do I get a lender questionnaire or resale certificate?
Order at Community Archives. Pricing is available on the site.
I’m a lender and need a statement. Is there a charge?
Statements can be ordered at Community Archives.
TownSq
What is TownSq?
TownSq is a mobile app and web platform for community communication, account management, news, service requests, polls, and document access.
How do I register for TownSq?
- Visit TownSq Registration
- Enter your Account Number and Zip Code
- Provide your email and create a password
Having trouble registering?
Contact Customer Service.
How do I change my TownSq email preferences?
Log in, click your name in the top right, and select “Edit Profile.”
How do I submit a request in TownSq?
Log in and click the “Requests” link on the left menu.
Forgot your TownSq password?
Reset it at TownSq Password Recovery.